We're looking for a Customer Enablement Architect to connect learning solutions with real business outcomes across customer accounts in a data and AI platform environment. This engagement reports into a regional customer success team and focuses on supporting customers across a defined set of markets, with an emphasis on identifying skill gaps, aligning learning programs to business objectives, and helping customers build the knowledge and confidence needed to realize platform value. This isn't a training-delivery role — you'll position certification and enablement programs as a strategic investment, diagnose customer skill gaps, and build tailored roadmaps that drive platform adoption, retention, and expansion. Experience with agile product management is a notable plus, given how enablement roadmaps here are built and iterated in close partnership with product and solution teams. If you can speak fluently to both learning strategy and business impact, this role gives you real influence over customer outcomes.
Connect learning solutions with measurable business outcomes for customer accounts
Work closely with account executives, engagement managers, and solution architects to align enablement with account strategy
Position training and certification programs as a strategic customer investment, not a checkbox exercise
Diagnose customer skill gaps across data and AI initiatives
Build tailored enablement roadmaps for customer teams based on identified gaps and business goals
Support customers in realizing full platform value through targeted learning interventions
Help drive customer retention, expansion, and revenue growth through strategic enablement
Experience in customer enablement, learning strategy, or enablement architecture
Proven ability to connect learning programs to measurable business outcomes
Experience collaborating with account executives, engagement managers, and solution architects
Strong background in customer-facing enablement within data, AI, or platform-based environments
Experience diagnosing skill gaps and building tailored enablement roadmaps
Strong communication and stakeholder management skills
Experience with agile product management practices, particularly iterative roadmap development in partnership with product or solution teams
Experience supporting customers across multiple regional markets
Familiarity with certification or learning platform tooling
Direct business impact: Enablement work tied directly to customer retention, expansion, and growth — not just training completion rates
Cross-functional influence: Close partnership with account and solution teams, not a siloed L&D function
Strategic ownership: Shape enablement strategy and roadmaps, not just deliver pre-built curriculum
High-growth space: Work within a data and AI platform environment where enablement directly drives adoption
Ready to bring strategic enablement expertise to customers realizing data and AI platform value? Apply through Toptal here: https://www.toptal.com/talent/apply