Ready to do the most impactful work of your career? At
[Coinbase](https://www.coinbase.com/?utm_campaign=mt_o_m_w_m_m__coi_0_jd-
onchain&utm_source=coinbase), we are uncompromising on our mission to increase
economic freedom. The bar is high, the environment is intense, and we like it
that way. This isn't a place for complacency, it’s a place to be pushed past
your perceived limits. If you're ready to build the future of finance
alongside people who refuse to settle for "good enough," you belong here.
Coinbase is a remote-first, but not remote-only company. Expect to get
together quarterly for intense in-person working sessions called “surges.”
learn more about working at Coinbase.
The CX Intelligence Engineering team, part of Coinbase's Enterprise
Applications and Architecture org, builds the multi-agent platform powering
Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer
on this team, you'll design and scale the agentic systems that automate
complex customer support workflows, connecting LLMs with internal APIs and
tools to deliver fast, accurate, and compliant AI-powered experiences for
millions of customers.
What you'll do:
- Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end.
- Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling.
- Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production.
- Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.
- Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices.
- Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.
Required Skills and Experience:
- 3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously.
- Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar).
- Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent).
- Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Job ID: P77545
Pay Transparency Notice: The target annual base salary for this
position can range as detailed below. Total compensation may****also include
equity and bonus eligibility and benefits (including medical, dental, and
vision).
Annual base salary range (excluding equity and bonus):
R$347.900—R$347.900 BRL
- ** Application Limit:** Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the****tutorial.
- _**Data Privacy & Arbitration: **By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
_